Contact us today !
01202 948 898
Suite 6a,Wessex House St. Leonards Road
07985 591 098
Compliments and Complaints
At Homely Health Care we take great pride in the work of our staff. In some instances the quality of our service is rewarded with compliments from our clients or their family or friends. All compliments are received by the Homely Health Director or Office Manager and these are passed onto the staff concerned and shared with the rest of the team.
There may be instances where the quality of care and support provided falls below our required standards and gives rise to a complaint. All complaints are dealt with by the Homely Health Director and the Office Manager in line with our Complaints Policy. All complaints whether they are formal or informal, will be recorded, investigated and a formal written response given to the person who made the complaint.
Who We Are
We are an innovative provider of support and personal care to residents in Bournemouth and surrounding areas.
We aspire to create an atmosphere of care and support which enables and encourages our clients to live independently within their own home for as long as possible. The scope of our service provision is designed to fit your needs in line with an agreed plan of support ranging from a few hours a day to 24 hour live-in care, support and companionship.
At Homely Health Care we aim to provide dedicated, experienced and friendly staff to individuals in their own homes to assist in providing tailored support services to help independent living. We understand the important decision of inviting us into your home and we will respect your beliefs and values and agree your outcomes.
What We Provide
24 hours live-in carers and daily care support.
Personal Assisted Transport Service (PATS)
Homely Health Care will provide you with one of our experienced carers (Personal Assisted Transport Service staff) who will pick you up from your address and accompany you to your hospital, GP, dentist, optician, hearing or other appointments. Our PATS staff will stay with you from point of pick up to point of return.
Cover to care and residential nursing homes and sheltered living.
To support care providers seeking temporary and permanent staff.
01202 948 898
07985 591 098
Home Care Services
Assisting with the start of daily activities by helping you get up, washed, and dressed.
Assisting in the preparation of meals with you or for you including assisting you during mealtimes.
Care relating to personal hygiene including promotion of continence and management of incontinence.
Assist in the administration and monitoring of medication.
Support with your social activities such as going for walks, visiting family and friends, accessing the local community, and attending social activities.
Shop with you or for you including assisting with putting your shopping away.
Assist you with the end of day activities including helping you get ready for bed.