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Compliments and Complaints
At Homely Health Care we take great pride in the work of our staff. In some instances the quality of our service is rewarded with compliments from our clients or their family or friends. All compliments are received by the Homely Health Director or Office Manager and these are passed onto the staff concerned and shared with the rest of the team.
There may be instances where the quality of care and support provided falls below our required standards and gives rise to a complaint. All complaints are dealt with by the Homely Health Director and the Office Manager in line with our Complaints Policy. All complaints whether they are formal or informal, will be recorded, investigated and a formal written response given to the person who made the complaint.